Last updated: 29 August 2026
Green Glue Suppliers is operated by Foam Sealant Pty Ltd (ACN 068 983 755).
This Privacy Policy explains how Foam Sealant Pty Ltd collects, uses, stores and discloses personal information when you visit greenglue.com.au, contact us, create an account or purchase products from us.
We respect your privacy and take reasonable steps to protect the personal information entrusted to us.
1. Information We Collect
Depending on how you interact with our website and business, we may collect information including:
- Your name
- Email address
- Telephone number
- Billing address
- Delivery address
- Account details
- Products purchased or added to your cart
- Order and transaction information
- Delivery and tracking information
- Customer service enquiries and correspondence
- Information you provide through forms on our website
- IP address
- Browser, device and website usage information
- Cookie and analytics information
- Information reasonably required to process returns, refunds or warranty claims
Where payments are processed using third-party payment providers, those providers may collect payment information directly. We may receive transaction confirmations and limited payment-related information necessary to process and manage your order. We generally do not receive or store complete payment card details processed directly by third-party payment providers.
2. How We Collect Personal Information
We may collect personal information when you:
- Purchase products through our website
- Create or use a customer account
- Contact us by telephone, email or through our website
- Submit an enquiry or contact form
- Request a return, refund or other customer service assistance
- Subscribe to marketing communications
- Browse or interact with our website
- Communicate with us in connection with an order or quotation
We may also receive information from service providers involved in processing payments, delivering orders, maintaining our website or providing other services on our behalf.
3. How We Use Personal Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Processing payments
- Calculating and arranging delivery
- Providing order and delivery updates
- Managing customer accounts
- Responding to enquiries
- Providing customer service and technical assistance
- Processing returns and refunds
- Managing warranty or product-related claims
- Preventing or investigating fraudulent or unauthorised transactions
- Maintaining the security and operation of our website
- Improving our products, services and website
- Maintaining business, accounting and taxation records
- Complying with our legal and regulatory obligations
- Sending marketing communications where permitted by law or where you have consented to receive them
We only use personal information for purposes reasonably connected with our business activities and the reason the information was collected.
4. Sharing Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business, provide our services or fulfil customer orders.
These parties may include:
- Payment processors and payment service providers
- Australia Post and other freight, courier and logistics providers
- Website hosting providers
- Website and e-commerce service providers
- IT and cybersecurity service providers
- Accounting and professional advisers
- Marketing and analytics service providers
- Government, regulatory or law-enforcement authorities where required by law
We only provide service providers with information reasonably required for them to perform the relevant service.
Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps appropriate to the circumstances to ensure personal information is handled appropriately.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to help:
- Operate website functionality
- Maintain shopping carts and customer sessions
- Remember website preferences
- Understand how visitors use our website
- Measure website and advertising performance
- Improve our website and customer experience
- Detect security or fraudulent activity
Cookies are small files stored on your browser or device.
You can control or disable cookies through your browser settings. Disabling some cookies may affect the functionality of parts of our website, including shopping cart or checkout functions.
We may also use third-party analytics and advertising services that collect information about visits to and interactions with our website.
6. Marketing Communications
Where permitted by law, or where you have provided consent, we may use your contact information to send information about products, promotions or services that may be relevant to you.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending service-related communications necessary to manage an existing order, transaction or customer enquiry.
7. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures may include appropriate administrative, technical and physical safeguards.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, accounting, taxation, warranty, dispute-resolution or legal purposes.
When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.
9. Accessing or Correcting Your Personal Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to or changing personal information.
Some circumstances may permit or require us to refuse access to particular information. Where appropriate, we will explain the reason for doing so.
10. Privacy Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
We will review the matter and endeavour to respond within a reasonable period.
Where applicable, if you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services or applicable requirements.
The current version will be published on this website with the date of the latest update.
12. Contact Us
For questions about this Privacy Policy or the way we handle personal information, please contact:
Green Glue Suppliers
Operated by Foam Sealant Pty Ltd
ACN 068 983 755
Address: 44 Lakeview Drive, Scoresby VIC 3179, Australia
Phone: 1300 000 205
Email: [email protected]
Website: greenglue.com.au